> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jitra.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Cannot Sign In to Jitra

> Sign-in failures can come from credentials, account status, Organization access, browser state, or network conditions.

Sign-in failures can come from credentials, account status, Organization access, browser state, or network conditions.

## What to Check

* Confirm the email and password without sharing them.
* Check keyboard layout and password manager values.
* Use the supported password-reset flow when available.
* Ask an administrator to confirm the user is Active.
* Retry after checking network and browser cookies.

## Current Jitra Workflow

Do not create a duplicate user solely to bypass a sign-in problem. Resolve the existing account state first.

<Frame>
  <img src="https://mintcdn.com/jitra/3yDOW2ZY-cK3xWum/images/knowledge-base/administration/09-users-list.png?fit=max&auto=format&n=3yDOW2ZY-cK3xWum&q=85&s=282fa745f66d92df2bd8faa399e4ea15" alt="Cannot Sign In to Jitra screen on Jitra staging" width="1280" height="720" data-path="images/knowledge-base/administration/09-users-list.png" />
</Frame>

## Reviewing the Result

Confirm the saved or displayed information matches the intended Object, users, period, and Organization workflow.

## If the Issue Continues

Review required fields, access permissions, available data, and Organization limits. Contact an Organization administrator or Jitra support when the required control is unavailable.