> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jitra.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting Jitra Support

> A useful support request contains enough reproducible context without exposing passwords, API keys, or unnecessary personal data.

A useful support request contains enough reproducible context without exposing passwords, API keys, or unnecessary personal data.

## What to Check

* Organization ID and affected feature
* Object label and Device ID only when relevant and approved
* Date, time, timezone, and steps to reproduce
* Expected and actual result
* Screenshots without secrets
* Recent configuration changes and error messages

## Current Jitra Workflow

Collect the information before contacting the official Jitra support channel used by your Organization. Revoke exposed credentials immediately instead of sending them.

<Frame>
  <img src="https://mintcdn.com/jitra/3yDOW2ZY-cK3xWum/images/knowledge-base/administration/01-organization.png?fit=max&auto=format&n=3yDOW2ZY-cK3xWum&q=85&s=0b9259203516b94567ba1cc039d15683" alt="Contacting Jitra Support screen on Jitra staging" width="1280" height="720" data-path="images/knowledge-base/administration/01-organization.png" />
</Frame>

## Reviewing the Result

Confirm the saved or displayed information matches the intended Object, users, period, and Organization workflow.

## If the Issue Continues

Review required fields, access permissions, available data, and Organization limits. Contact an Organization administrator or Jitra support when the required control is unavailable.