> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jitra.app/llms.txt
> Use this file to discover all available pages before exploring further.

# GPS Device Is Not Connected

> A GPS Device cannot send usable tracking data until power, network, server, protocol, model, and Device ID settings all match.

A GPS Device cannot send usable tracking data until power, network, server, protocol, model, and Device ID settings all match.

## What to Check

* Check device power and installation.
* Check SIM, data service, APN, and signal.
* Verify server address and port.
* Confirm GPS Device model and unique Device ID in Jitra.
* Review device logs or vendor configuration.

## Current Jitra Workflow

Open Settings > Objects and verify the Object's GPS Device model and Device ID. Wait for a new valid message after correcting device settings.

<Frame>
  <img src="https://mintcdn.com/jitra/3yDOW2ZY-cK3xWum/images/knowledge-base/objects/02-object-settings-overview.png?fit=max&auto=format&n=3yDOW2ZY-cK3xWum&q=85&s=cc28f468b22ca2c67c39d4d1b9e172d8" alt="GPS Device Is Not Connected screen on Jitra staging" width="1280" height="720" data-path="images/knowledge-base/objects/02-object-settings-overview.png" />
</Frame>

## Reviewing the Result

Confirm the saved or displayed information matches the intended Object, users, period, and Organization workflow.

## If the Issue Continues

Review required fields, access permissions, available data, and Organization limits. Contact an Organization administrator or Jitra support when the required control is unavailable.