> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jitra.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications Are Not Received

> A Notification can fail because the Event was not created, the delivery option is off, quota is exhausted, or the external channel failed.

A Notification can fail because the Event was not created, the delivery option is off, quota is exhausted, or the external channel failed.

## What to Check

* Confirm the Event exists in Event Notifications or History.
* Verify the correct Object and trigger.
* Check cooldown.
* Enable System message, Notification email, or Notification webhook as required.
* Check Integration usage and external delivery.

## Current Jitra Workflow

Separate Event detection from delivery by checking System message first, then email or webhook.

<Frame>
  <img src="https://mintcdn.com/jitra/3yDOW2ZY-cK3xWum/images/knowledge-base/events-notifications/06-notifications-setting.png?fit=max&auto=format&n=3yDOW2ZY-cK3xWum&q=85&s=f676b93fde37c2b0821762eb83f3107e" alt="Notifications Are Not Received screen on Jitra staging" width="1280" height="720" data-path="images/knowledge-base/events-notifications/06-notifications-setting.png" />
</Frame>

## Reviewing the Result

Confirm the saved or displayed information matches the intended Object, users, period, and Organization workflow.

## If the Issue Continues

Review required fields, access permissions, available data, and Organization limits. Contact an Organization administrator or Jitra support when the required control is unavailable.