> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jitra.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Verification Email Is Not Received

> A missing verification email can be delayed, filtered, addressed incorrectly, or blocked by email delivery configuration.

A missing verification email can be delayed, filtered, addressed incorrectly, or blocked by email delivery configuration.

## What to Check

* Confirm the exact email address.
* Check spam, quarantine, and mail rules.
* Wait before requesting another message.
* Allow the Jitra sender domain according to policy.
* Ask an administrator or support to confirm account and delivery state.

## Current Jitra Workflow

Invite New User creates an invitation. Confirm the user appears with Invited status, then check the recipient address and email delivery path.

<Frame>
  <img src="https://mintcdn.com/jitra/3yDOW2ZY-cK3xWum/images/knowledge-base/administration/10-invite-user.png?fit=max&auto=format&n=3yDOW2ZY-cK3xWum&q=85&s=0affd074beea6adbb52bf62d653c8fb4" alt="Verification Email Is Not Received screen on Jitra staging" width="1280" height="720" data-path="images/knowledge-base/administration/10-invite-user.png" />
</Frame>

## Reviewing the Result

Confirm the saved or displayed information matches the intended Object, users, period, and Organization workflow.

## If the Issue Continues

Review required fields, access permissions, available data, and Organization limits. Contact an Organization administrator or Jitra support when the required control is unavailable.