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A GPS Device cannot send usable tracking data until power, network, server, protocol, model, and Device ID settings all match.

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What to Check

  • Check device power and installation.
  • Check SIM, data service, APN, and signal.
  • Verify server address and port.
  • Confirm GPS Device model and unique Device ID in Jitra.
  • Review device logs or vendor configuration.

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Current Jitra Workflow

Open Settings > Objects and verify the Object’s GPS Device model and Device ID. Wait for a new valid message after correcting device settings.
GPS Device Is Not Connected screen on Jitra staging

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Reviewing the Result

Confirm the saved or displayed information matches the intended Object, users, period, and Organization workflow.

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If the Issue Continues

Review required fields, access permissions, available data, and Organization limits. Contact an Organization administrator or Jitra support when the required control is unavailable.