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A GPS Device can only send usable tracking data when its power, mobile network, protocol endpoint, and Object identity are correct.

Check the Device in Order

  1. Confirm that the device is powered on and its status indicators show normal operation.
  2. Confirm that the SIM card is active, has mobile data, and is not locked by a PIN.
  3. Verify the carrier APN and its username or password when required.
  4. Verify gw.jitra.app, the protocol-specific port, and TCP in the device configuration.
  5. Confirm that the device has obtained a GPS fix and is configured to report periodically.
  6. Open Settings > Objects and verify that the selected model and Device ID or IMEI match the physical device.
See Connecting a GPS Device to Jitra for the correct port and vendor-specific instructions.

Verify the Object

After correcting the settings, restart the device and wait for a new message. Open Tracking and check the Object’s location, status, and last update time.
GPS Device Is Not Connected screen on Jitra staging

If the Issue Continues

Record the device brand, model, IMEI, SIM operator, indicator status, and configuration response. Contact Jitra support with those details and a screenshot or export from the device configurator.