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Offline means Jitra has not received a recent connection or position that satisfies the current status rules.

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What to Check

  • Read the last connection age.
  • Check device power and network.
  • Confirm the correct Object and Device ID.
  • Review the configured reporting interval.
  • Check whether weak data is being rejected.

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Current Jitra Workflow

Use Tracking details and History to find the last received data, then troubleshoot the device connection from that timestamp.
Object Shows as Offline screen on Jitra staging

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Reviewing the Result

Confirm the saved or displayed information matches the intended Object, users, period, and Organization workflow.

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If the Issue Continues

Review required fields, access permissions, available data, and Organization limits. Contact an Organization administrator or Jitra support when the required control is unavailable.