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A Notification can fail because the Event was not created, the delivery option is off, quota is exhausted, or the external channel failed.

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What to Check

  • Confirm the Event exists in Event Notifications or History.
  • Verify the correct Object and trigger.
  • Check cooldown.
  • Enable System message, Notification email, or Notification webhook as required.
  • Check Integration usage and external delivery.

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Current Jitra Workflow

Separate Event detection from delivery by checking System message first, then email or webhook.
Notifications Are Not Received screen on Jitra staging

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Reviewing the Result

Confirm the saved or displayed information matches the intended Object, users, period, and Organization workflow.

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If the Issue Continues

Review required fields, access permissions, available data, and Organization limits. Contact an Organization administrator or Jitra support when the required control is unavailable.